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Privacy Policy

Last Updated: February 2026

Plain English Summary

  • We do not sell your personal data.
  • We only use your information to securely schedule your HVAC services.
  • We only share data with essential third-party service providers (like our scheduling software) strictly required to operate our business and assist you.

Data Collection Practices

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Third-Party CRM Sharing

We utilize third-party integrations to provide seamless service. Specifically, we use Workiz for secure online scheduling, CRM management, and lead tracking. We use Google Analytics 4 (GA4) for anonymous website traffic and performance monitoring. By submitting a form or scheduling an appointment on our site, your data is securely transmitted to and stored within Workiz for dispatch and communication purposes.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Location details such as your address, city, or country
  • Any other data such as personal preferences, requirements, or comments requested in our Workiz forms

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • To manage Your requests: To attend and manage Your requests to Us.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Disclosure of Your Personal Data

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us via email at owen@highpoint-hvac.com.